http://education.ucsb.edu/ ITG News en Copyright 2008 Wed Jul 29 14:05:10 GMT Wed Jul 29 14:05:10 GMT Campus Network Problems - FIXED ! The UCSB campus Network Operation Center (NOC) had scheduled some routine maintenance this morning for a sub-section of campus that went BAD This is why some of you may have noticed a lack of network connectivity from approximately 7:45 - 9:30 am. All connectivity has been restored. http://education.ucsb.edu/itg Mon, 12 Sep 2011 16:48:55 GMT urgent Brief *** Mail system interruption at 12:15 *** GGSE Mail users, This is to let you know that the mail system will be unavailable for a short period ( 10 minutes) this afternoon at 12:15. I need to bring the system down briefly in order to install a new Security Certificate. I apologize for the short notice as well as any inconvenience this might cause. -john http://education.ucsb.edu/itg Tue, 01 Mar 2011 18:23:46 GMT A network switch supporting a few users and a number of printers blew its power supply. A new one has been RMA'd and should be received on Monday. This outage will have little impact on users as only a handful of network devices are plugged into this switch. We expect things to be operational Monday or Tuesday. http://education.ucsb.edu/itg Thu, 30 Dec 2010 19:33:21 GMT The database server had not properly re-newed its IP address and therefore did not get an IP address and went off-line. The cause is being investigated. ALL db service are up as of 11:15 AM http://education.ucsb.edu/itg Thu, 30 Dec 2010 19:30:55 GMT Database server crash Users of the WebRE, Courses web page or the Faculty Bio and Research Interests web pages will have noticed that the GGSE database server crashed Dec. 26th and is expected to be operational the morning of Dec. 30th. Sorry for the Ups and Downs .... http://education.ucsb.edu/itg Thu, 30 Dec 2010 01:03:05 GMT WebRE including BioBib functionality has been restored WebRE including BioBib functionality has been restored. We believe that we have now restored 100% of database related services. Please email HELP if you notice any anomalies. http://education.ucsb.edu/itg Thu, 23 Dec 2010 00:59:15 GMT 90% operational We have restored 90% of database related services. The WebRE is the last service to be restore. We currently expect to have the WebRE back in service tomorrow. Stay tuned for another update. http://education.ucsb.edu/itg Thu, 23 Dec 2010 04:31:47 GMT GGSE DB Maintenance GGSE Database Server Maintenance is currently being performed. The following services will be unavailable until the work is complete: * SAODB * GGSEDB * UGRD Minor DB * Key DB and ITGDB * Courses web page * Faculty Bio and Research Interests web pages * WebRE http://education.ucsb.edu/itg Tue, 21 Dec 2010 19:50:43 GMT urgent GGSE Services Outage SAT morning Folks, The GGSE Email/Web system(s) were unavailable from aprox 3:15AM until 12:15PM today SAT due to an electrical circuit failure in our server room that brought down some key equipment. As of 12:30 PM this afternoon it looks like Mail/ other services are up and available, though I am still investigating the initial cause of the circuit failure. If you experience any IT related issues or believe there are still problems please email help@education... or call 893-8031 Thanks for you patience. -john http://education.ucsb.edu/itg Sat, 16 Oct 2010 19:48:53 GMT urgent GGSE Mail system interruptions this eve There has been intermittent imap daemon failures this eve starting at 20:45 which has interrupted Webmail and IMAP viewing of mail. In each case the services are restarting OK and there are no apparent errors. I am investigating possible causes and will keep an eye on things in the event the problems persist. Thanks for your patience. -john http://education.ucsb.edu/itg Sun, 10 Oct 2010 06:24:17 GMT urgent Welcome Fall 10 Students Please take some time and have a look at our New User FAQs: http://wiki.education.ucsb.edu/New_user_FAQ http://education.ucsb.edu/itg Mon, 23 Aug 2010 21:42:18 GMT urgent Brief Mail/Web interruption @13:33 A system reboot (for maintenance purposes) this afternoon at 13:33 interrupted mail / web services for several minutes. -john http://education.ucsb.edu/itg Sat, 03 Jul 2010 21:05:06 GMT urgent GGSE WEB Mail service interruption this morning Folks, GGSE WebMail was unavailable from aprox 7:26AM until 8:15 AM this morning due to an internal "glitch". As of 10AM it looks like WebMail/ is up and available, if you believe otherwise please email help or call 8031. Thanks for you patience. -john http://education.ucsb.edu/itg Mon, 28 Jun 2010 17:29:51 GMT urgent NEW User FAQ Please take some time and have a look at our New User FAQs: http://wiki.education.ucsb.edu/New_user_FAQ Mon, 21 Jun 2010 23:19:15 GMT urgent Have a look at the ITG Wiki for current technology related questions ! ITGwiki is a knowledge repository. You can find answers to all sorts of technology-related questions here. http://wiki.education.ucsb.edu/ Mon, 07 Jun 2010 19:38:08 GMT urgent GGSE Email Interruption this morning The GGSE Email system was unavailable briefly this morning @05:48 due to an unplanned system reboot. As of 6AM it looks like Mail/ other services are up and available. If you experience any IT related issues or believe there are problems please email help@education... Thanks for you patience. -john http://education.ucsb.edu/itg Thu, 03 Jun 2010 13:22:57 GMT urgent GGSE Email Interruption this afternoon. The GGSE Email system was unavailable from aprox 15:00 until 15:25 this afternoon due to an unplanned system reboot. As of 16:00 it looks like Mail/ other services are up and available. If you experience any IT related issues or believe there are problems please email help@education... Thanks for you patience. -john http://education.ucsb.edu/itg Tue, 22 May 2010 22:19:13 GMT urgent GGSE Email Interruption this morning. Folks, The GGSE Email system was unavailable from aprox 8:58 until 9:38 AM this morning due to electrical testing going on today in the Education building. As of 10AM it looks like Mail/ other services are up and available, however Electricians are still testing power circuits in the building, so individual areas/rooms will still experience power outages. If you experience any IT related issues or believe there are problems please email help@education... Thanks for you patience. -john http://education.ucsb.edu/itg Sat, 03 Apr 2010 17:32:20 GMT urgent Saturday, April 3rd Power Outage/Inspection for the Education Building INFO This Saturday the building contractors and inspectors will be shutting down the building power in order to inspect the electrical panels. We are working with them to insure that information technology services will remain available throughout the outage/inspection. However, without Emergency power nor temporary power being provided we can not guarantee that there will be no service interruption. We will be on site and coordinating with the inspectors. Please stay tuned to the ITG News page for updates. ** WHAT YOU SHOULD DO ** Please, power off ALL devices that use electricity. For example, shutdown your computers, turn you monitors and printers off. Unplug any computer peripherals (i.e portable hard drives). http://education.ucsb.edu/itg Thu, 01 Apr 2010 02:48:54 GMT urgent Have a look at the ITG Wiki for current technology related questions ! ITGwiki is a knowledge repository. You can find answers to all sorts of technology-related questions here. http://wiki.education.ucsb.edu Thu, 25 Mar 2010 18:22:40 GMT urgent GGSE Secureweb down The GGSE secureweb instance is temporarily down. Any URL that uses secureweb.education.ucsb.edu is affected. The problem should be resolved sometime this morning. -john http://education.ucsb.edu/itg Wed, 03 Mar 2010 17:41:10 GMT urgent GGSE Courses WebApp Unavailab The GGSE Courses web-app accessed via our web pages is down due to a DB problem. Sorry for the inconvenience. -john http://education.ucsb.edu/itg Tue, 02 Feb 2010 05:33:26 GMT We are running some diagnostics on the server which developed hardware issues during the transition. Hope to be back up by 6 PM. Affected services - SADB, Courses DB, WebRE, UGRDDB, BioBib http://education.ucsb.edu/itg Wed, 09 Sep 2009 00:19:57 GMT Database Maintenance today at NOON, Sep 8th. Database Maintenance today at NOON, Sep 8th. We are running some diagnostics on the server which developed hardware issues during the transition. Hope to be back up by 1 PM http://education.ucsb.edu/itg Tue, 08 Sep 2009 18:39:00 GMT GGSE Mail / WebSite unavailable Monday 12noon-1PM Folks, GGSE mail/web site services will be unavailable tomorrow ( Monday 8/31) from 12 noon for approximately one hour to allow for yet more server/storage infrastructure to be powered down and moved over from Phelps Hall. This should be the last of service disruptions needed to move equipment from Phelps to the new Building. Once again I appreciate your patience during this process. -john http://education.ucsb.edu/itg Mon, 31 Aug 2009 00:54:14 GMT urgent ** GGSE Mail/Wireless services interruption Friday at noon Folks, GGSE mail services will be unavailable tomorrow ( Friday) from 12 noon for approximately one hour to allow for more server infrastructure to be powered down and moved over from Phelps Hall. During this time wireless network access - in the new building- could also be interrupted. Once again I appreciate your patience during this process. -john http://education.ucsb.edu/itg Fri, 28 Aug 2009 17:41:18 GMT urgent Transition to the new Building - Tech Note #2 Dear Users, The ITG would like to welcome you to the new building. There are a few technology items that we would like to highlight to make the transition easier including access control, your computer and wireless . Building Access Control and Security The easiest and safest way to the new building is through the main front entrance off of Ocean Road. As you come through the exterior doors you will see small black card readers on the outside. These card readers provide access control. When the doors are locked you place your access card close to the reader, you'll hear a click, then pull the door open. Most exterior doors have readers and enable us to provide a more secure environment. If you're interested, the Help Desk has prepared an on-line map of the building with names and room numbers. Wired Access for Primary Office Computer Over the next few days the ITG will still be setting up and configuring users primary computer and network printer for our new network. Most staff have their computers up and running. Please contact the local staff person to get a message to ITG regarding computer setup. We request that you NOT connect your computer into the data network as we need to change settings on your computer and document network ports. Wireless Access Our new wireless network inside the building is currently deployed everywhere but the first floor. We are testing out the new infrastructure and the myriad devices that will use it. We are investigating the Access Point (AP) coverage and will be tweaking the setup over the next few weeks. Our primary goal this coming week is to get user computers online, so while we will not be focusing on wireless, the adventurous can read up and try to configure their device to connect to the secure "GGSE Public" WPA2 Enterprise wireless network using EAP-TTLS with PAP and 802.1X authentication. ( login with you Directory userid and password) ** Stay tuned to transition issues by going to the ITG Home page and checking the ITG News(RSS) and System Status. ** Thank you Bill http://education.ucsb.edu/itg Mon, 24 Aug 2009 17:46:39 GMT urgent Transition to the new Building - Tech Note #1 Dear Users, Over the next few days the ITG will be transitioning to the new building. ITG will be moving in with limited communication options and this could impede our ability to respond quickly. Please continue to email Help@education.ucsb.edu to request help as our phone lines will be unavailable in the interim. Email, web and directory services are not currently being transitioned to the new building. We can not yet determine when we will transition these server resources to the new building. We will communicate to users in advance when we expect this to happen. However, please stay tuned to transition issues by going to the ITG Home page and checking the ITG News(RSS) and System Status. ** We will communicate to users via the ITG Home page even if other resources are unavailable. ** news We appreciate the impact that this transition has on all of our users and we hope to make the best of this challenging situation. Thank you Bill http://education.ucsb.edu/itg Wed, 12 Aug 2009 16:39:43 GMT urgent ITG ESSB Info The GGSE ITG group will be posting relevant ESSB transition Information on our RSS feed as it becomes available. Also please read any email notices that are sent out with ESSB transition information. Our goal is to make the IT transition to the ESSB as painless as possible for all our users. -john http://education.ucsb.edu/itg Fri, 07 Aug 2009 16:47:11 GMT urgent Mail services up by 6:15 AM Friday Morning Folks, I was able to bring mail back up at approximately 6:15 AM this morning. So far, as of 6:30 there is no reason to believe that there are any problems with mail delivery or access via webmail or an IMAP client. Please let the helpdesk know if you do have any problems: help@education.ucsb.edu or 893-8031 Thanks for your patience. http://education.ucsb.edu/itg Fri, 31 Jul 2009 13:42:43 GMT urgent Mail down 5:30 PM 7/30 - Until AM 7/31 Mail unavailable Downtime 5:30 PM 7/30 - AM 7/31 Folks, The good news is that yesterday's hardware problems, and associated downtime, enabled us to bring mail back up with no loss of data and all appears to to be in order. Unfortunately we had more disk failures last night that will require that we bring the system down again. The plan is to keep mail up until 5:30PM this afternoon, after which time it will be unavailable until early Friday Morning. Please keep in mind that for up to date info (especially when mail is unavailable) : http://education.ucsb.edu/itg/ under "ITG News" is the best source. Thanks again for your patience. -john http://education.ucsb.edu/itg Fri, 31 Jul 2009 00:37:25 GMT urgent Mail unavailable Downtime 5:30 PM 7/30- AM 7/31 Folks, The good news is that yesterday's hardware problems, and associated downtime, enabled us to bring mail back up with no loss of data and all appears to to be in order. Unfortunately we had more disk failures last night that will require that we bring the system down again. The plan is to keep mail up until 5:30PM this afternoon, after which time it will be unavailable until early Friday Morning. Please keep in mind that for up to date info (especially when mail is unavailable) : http://education.ucsb.edu/itg/ under "ITG News" is the best source. Thanks again for your patience. -john http://education.ucsb.edu/itg Thu, 30 Jul 2009 19:23:57 GMT urgent GGSE Mail Back up at 7PM GGSE Mail services were restored at aprox. 7PM this eve. You should not have problems either logging in via Webmail or with an IMAP client at this time. If , after attempting to login via webmail you still are having problems please call the helpdesk at 893-8031. ( during regular business hours) http://education.ucsb.edu/itg Thu, 30 Jul 2009 02:31:13 GMT urgent Update at 13:30 Wed afternoon The following services are currently unavailable as of 7AM Wed Morning: Email:Webmail and IMAP mail access, shared drives in Phelps : The rebuild process to get mail back online is making progress. At this time we do NOT anticipate having mail services back up until late afternoon or eve. Thanks for your patience. -john http://education.ucsb.edu/itg Wed, 29 Jul 2009 20:32:56 GMT urgent Systems Unplanned Outage The following services are currently unavailable as of 7AM Wed Morning: Email:webmail and IMAP mail access, shared drives in Phelps : GGSE Users, We experienced a server hardware failure this morning that will require that I bring systems down Wed Morning to replace disks and repair systems. I anticipate mail services NOT being available after 6:30 AM Wed Morning for at least several hours. If all goes well the downtime might not be too long however, at this point I cannot say. I will update this info as I know more. Thanks for your patience. -john http://education.ucsb.edu/itg Wed, 29 Jul 2009 00:35:20 GMT urgent Systems Unplanned Outage GGSE Users, We had a server hardware failure this morning that has required that I bring systems down sometime later today to replace disks and repair sytems. At this time I do not know exactly when I will bring things down as this depends on some backups finishing. If all goes well the downtime might not be too long however at this point I cannot say. I will update this info as I know more. Thanks for your patience. -john http://education.ucsb.edu/itg Tue, 28 Jul 2009 21:03:49 GMT urgent Register to begin using your GGSE resources All new users must register to begin using the GGSE technology resouces available to faculty, staff and students. It takes only a few minutes. Make sure to create a secure password and one that you will remember. http://education.ucsb.edu/register Mon, 29 Jun 2009 17:42:54 GMT urgent Brief System interruption at 12:15 this afternoon. This is to let you know that the mail system will be unavailable for a short period ( 10 minutes) this afternoon at 12:15. I need to bring the system down briefly to clear up some problems that resulted from Tuesday's outage. We apologize for the short notice as well as any inconvenience this might cause. http://education.ucsb.edu/itg Thu, 14 May 2009 20:27:18 GMT urgent Mail system down from 22:00-23:00 There was an unexpected mail system interruption this eve from aprox. 22:00 until 23:00. During this time any attempt to login via webmail or an imap client would have failed, giving you an error that might have made you think you had miss typed your login or passwd. http://education.ucsb.edu/itg Thu, 14 May 2009 20:10:56 GMT GGSE Mail system down 21:00 to 22:00 The GGSE Mail System was unavailable this eve from 21:00 to aprox 22:00 for routine Maintenance. http://education.ucsb.edu/itg Sun, 05 Apr 2009 06:30:04 GMT urgent Please Register to begin using your GGSE resources. All new users must register to begin using the GGSE technology resouces available to faculty, staff and students. It takes only a few minutes. Make sure to create a secure password and one that you will remember. http://education.ucsb.edu/register Mon, 16 June 2008 urgent integrated into right column of ITG home page. The GGSe WebMail login is now integrated into the middle of the right-hand column of the ITG home page. The most frequently used tools have been integrated into this page and provide 1-click access to most technology requests. http://education.ucsb.edu/itg Wed, 4 June 2008 Welcome to the new site. 1-click access to more information. Welcome to the ITG's new technology home page. Use the drop-down links in the left-hand column and / or the most frequently used links below to submit your on-line requests. http://education.ucsb.edu/itg Wed, 4 June 2008 The new WebRE Enviroment is launched. The WebReporting Engine is a new service that provides a reporting infrastructure for different reposiories of data http://education.ucsb.edu/itg Wed, 14 May 2008 Dean Conoley offers support to jumpstart faculty use of the web. Personal faculty web sites are available for all faculty to create a web site. Personal faculty sites can be a more personal and custom representation of your work and a repository for any/all course information. http://education.ucsb.edu/itg Fri, 14 March 2008